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Questions to Ask when Choosing a Solar Company

We understand choosing the right company to partner with for your Solar installation is a big decision. There’s a lot of information out there and it’s important to know the type of questions to ask to ensure you are fully informed before signing on the dotted line!

Going Solar’s team of Solar Specialists are ready when you are – we takep the lead, guide you through the process and provide all the relevant and necessary information so that your decision is simple.

  • Is the company appropriately accredited?
  • For how long has the company been installing solar photovoltaic systems?
  • How do you calculate what system size will give me the best return?
  • What is the total purchase price for a (XX) kW system?
  • Is a deposit required?
  • Does someone inspect the property first to check the site is appropriate and whether extra installation costs might apply?
  • What is the total waiting period from sign-up to installation?
  • What sort of after-sales service is available for trouble-shooting issues?
  • What is the CEC accreditation number for solar installation?
  • Is the installation work contracted out?
  • Can you provide reviews / testimonials?
    • How many panels are required for a (XX) kW system and what size is each panel (in watts)?
    • What is the brand and type of solar panels and where are they made?
    • What is the average daily and yearly kWh production for this system?
    • What brand is the inverter and what’s its rated capacity?
    • Does the inverter have a smaller or larger capacity than the panels or are they size matched?
    • What accessories, such as remote displays, are available for the solar system?
    • Is there a monitoring service so I can check how my system is performing? Is there an extra cost for this?
    • What is the warranty on panels, inverter, mounting frame and installation?
    • What is the performance warranty on the system?
    • How long is the warranty on the selected inverter?
    • Are the solar panels and inverter made by the brand name company or are they made by a different manufacturer and relabelled? If so, who is the original manufacturer of the panels and inverter?
    • Does the solar panel brand name company that honours the panels’ warranty have a base in Australia that I can contact if there are any issues with the panels?
    • If the system is significantly cheaper or more expensive than average, why?
    • What is the total cost of any insurance coverage before discounts and rebates?
    • Do the panels have Clean Energy Council approval?
    • Will the installer organise metering and switchboard modification, including the inspection and paperwork?
    • Does the installer organise the application for the Federal Government STC subsidy? The homeowner will need to apply for the Victorian Government’s Solar Panel Rebate.